Welcome to our FAQ section. Here you will find answers to frequently asked questions about orders, shipping, returns, and sizing. Should you have further questions, our customer service will be happy to assist you.
Frequently Asked Questions
How can I place an order?
Select the desired items and sizes and add them to your shopping cart. Then follow the steps in the ordering process. After successful completion, you will receive an order confirmation by e-mail.
Can I change or cancel my order after it's been placed?
As long as your order has not yet been processed or shipped, please contact us as soon as possible. We will gladly check whether a change or cancellation is still possible.
Where can I find my order confirmation?
After completing your order, you will automatically receive an order confirmation via email. Please also check your spam or junk folder.
How can I track my order status?
Once your order has shipped, you will receive a shipping confirmation with a tracking number.
How long does delivery take?
Processing time is 1–2 business days. Delivery time within Germany is usually 2–5 business days.
From what order value is shipping free?
Within Germany, shipping is free for orders over €99.
Which shipping carrier do you use?
We ship your order reliably with DHL or Deutsche Post.
Do you also ship internationally?
Yes. Information on available delivery countries and shipping costs can be found on our "Shipping & Delivery" page.
Can I return items?
Yes. You may return unworn items within 14 days of receiving your order. Items must be in their original condition with all tags still attached. For more information, please visit our Returns & Exchanges page.
Which items are excluded from returns?
Worn, washed, damaged or soiled items cannot be returned. For swimwear, the hygiene seal must be fully intact and undamaged. Please try on swimwear only over your own underwear.
How do I find the right size?
Please use our size guide and the size chart provided with each product. Measure your bust, underbust, waist, and hip circumference and compare the measurements with our chart.
I'm unsure about the size. What can I do?
Our customer service will be happy to help you choose the right size. Contact us by email and let us know the desired model and your body measurements.
Which payment methods are accepted?
The payment methods currently available will be displayed to you at checkout. Depending on availability, these include PayPal, credit card, Klarna, Google Pay, Apple Pay, and other secure payment methods.
How do I care for my swimwear and lingerie?
Please always follow the care instructions on the label. We recommend gentle hand washing with cold or lukewarm water. Use a mild detergent and avoid bleach, tumble dryers, and irons. Swimwear should be thoroughly rinsed after contact with chlorine or salt water.
How can I contact customer service?
You can reach our customer service by email at info.roma.moda@gmail.com. We usually respond to your inquiry within 24 hours on business days.